Helpful Guide: Q&A
1. What types of automatic gearboxes do you repair?
We offer repair services for a wide range of automatic gearboxes, such as classic types with planetary reducers and torque converters, CVT with or without converters, DSG/DCT (dual-clutch transmission), and hybrid models. Our specialists are trained to handle any specific issue.
2. How do I know if my gearbox needs repairs?
Signs indicating problems include unusual noises, slow or jerky gear shifts, vibrations, or revving without acceleration. If you notice these symptoms, schedule a diagnosis as soon as possible.
3. How long does a gearbox repair take?
The duration depends on the complexity of the issue and parts availability. Generally, repairs take between 7 and 15 business days. We will provide a time estimate after the diagnosis and identification of necessary parts, as delivery times can vary by model.
4. What does a transmission diagnosis include?
The diagnosis includes a complete analysis of gearbox functionality using advanced testing equipment and observations during road tests. By disassembling the gearbox, we check mechanical and hydraulic components, while some electronic components may be tested and repaired through specialized collaborators.
5. Do you provide a warranty for repairs?
Yes, we provide a 24-month or 100,000 km warranty for all completed repairs, ensuring the quality and reliability of our work.
Learn more about warranty terms.
6. Is scheduling required for a diagnosis?
Yes, scheduling is necessary for a diagnosis.
Yes, I want book an appointment.
7. How can I extend the lifespan of my automatic gearbox?
Avoid overloading the gearbox with hard accelerations, and use sport mode only when necessary. Perform regular oil changes at intervals recommended by the manufacturer. For “Oil for Life” specifications, we recommend intervals of 80,000–100,000 km.
Contact us at the first signs of dysfunction.
8. What happens if a required part is not in stock?
If a part is unavailable, we collaborate with reliable suppliers across Europe or local representatives to place a quick order. Average delivery time is between 7–9 days.
9. What other services do you offer besides gearbox repairs?
Apart from automatic gearbox repairs, we offer:
- Computerized diagnostics and road test-based evaluations;
- Oil and filter changes for transmissions;
- Customized software solutions via TVS Engineering for DSG gearboxes from VAG group brands;
- Transfer box repairs for Mercedes-Benz, BMW, Jaguar, and Land Rover;
- Oil changes for differentials with 4×4 Haldex systems.
10. What is the payment method for repairs?
We accept cash, card, or bank transfer payments. A 50% advance is required at the start of the repair, with the remaining balance payable upon completion. The car will only be released after the payment is confirmed in our account.
11. How do I know when to change the oil in my automatic gearbox?
Generally, oil changes are recommended every 60,000–80,000 km, depending on the gearbox type and usage. If there is no history, we recommend an oil change for proper tracking.
12. How can I measure the oil level in my automatic gearbox?
Gearboxes typically lack an oil level sensor. Proper levels are set during manufacturing or during oil changes at a specialized service. For older models (pre-2000), levels can be checked with a dipstick. In modern vehicles, the level is considered correct unless there are oil leaks.
13. What if the transmission issue persists after repair?
We strive to resolve all problems thoroughly.
If an issue persists, we offer warranty repairs to ensure the transmission is functional and safe.
14. What is the estimated total cost of an automatic gearbox repair?
Repair costs vary based on the transmission type and complexity of the repair. After the diagnosis, we provide a detailed cost estimate.
15. Should I repair or replace with a second-hand gearbox?
Repairs in our workshop come with a 2-year warranty compared to a salvaged gearbox. However, we understand situations where using a second-hand gearbox may be the only option, such as when repair costs exceed the car’s value.
16. Why is preventive maintenance for automatic gearboxes important?
Preventive maintenance, such as regular oil changes, extends the gearbox lifespan and prevents major failures. This investment can save you from costly repairs in the future.
17. What are the benefits of repairs done at a specialized service like Automatico?
Automatico has technicians with over 10 years of experience and appropriate equipment, ensuring precise, high-quality repairs.
18. What if my car can no longer be driven to the service?
If your car cannot be driven safely, we recommend calling a towing service. We have partners who can assist in bringing your car to us. You can call us at 0724.027.212 to arrange transport.
You don’t need to accompany the vehicle personally.
19. Can I bring the car outside working hours?
You can bring your car outside working hours. The key can be left in the specially designated key box at the service entrance.
20. Where can I find you / How can I reach you?
We are located in Bucharest and Brașov.
Exact addresses and directions are available on our website under the Contact section.
You can use GPS links from the site for navigation.
21. What are your working hours?
Our working hours are Monday to Friday, from 9:00 AM to 5:30 PM.
